[Remote] Senior Customer Engineer- Cloudflare Developer Platform (Start-Ups) Miami

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Note: The job is a remote job and is open to candidates in USA. Cloudflare is a technology company focused on helping build a better Internet through its global network, security services, and developer platform. The Senior Customer Engineer will lead technical discovery and solution engineering for startup and digital-native customers, mapping their product and AI initiatives to Cloudflare’s Developer Platform. The role includes building customer relationships, delivering demos and architecture discussions, leading proof-of-concept activities, and evangelizing Cloudflare’s solutions.


Responsibilities

  • Lead technical discovery within the cloud-developer vertical — asking the right questions to uncover how a customer builds, what they're trying to ship, and where Cloudflare fits
  • Engage early and often: join sales-led discovery calls from the outset, help qualify deals from the get-go, and stay embedded with customer teams (including in their Slack channels and working sessions) throughout the cycle
  • Identify and map customer initiatives and business problems — especially around new product development and AI initiatives — to the Cloudflare platform
  • Build relationships and technical champions within customer accounts, from founding engineers and developers up to the CTO
  • Develop and present tailored technical content and demos for both hands-on developer audiences and senior technical leadership
  • Lead demo and proof-of-concept / build activities for Cloudflare prospects and customers
  • Evangelize the Cloudflare Developer Platform (Workers, Workers AI, Durable Objects, R2, D1, KV, Vectorize, Queues, Pages and more) — making the case for customers to build on Cloudflare, not just use it for storage or CDN
  • Demonstrate your expertise with your peers through the creation of professional content, including reference architectures, demos, blog posts and other knowledge-sharing activities
  • Represent and evangelize Cloudflare externally at Developer, Community, Technology and Industry events with thought leadership and expertise
  • Apply in-depth vertical knowledge or domain expertise. Advise on best practices

Skills

  • • Previous experience as a Solutions Engineer or other customer-facing technical role, ideally selling to or working with developer-led, cloud-native, or startup organizations
  • • A genuine "builder" mindset and the personality to match: you enjoy talking to developers, you're curious, and you naturally gravitate toward technical problem-solving conversations
  • • The ability to speak engineers' language credibly — you can hold your own on architecture, APIs, and platform design — without this being a hands-on, code-every-day developer role
  • • Strong technical discovery instincts: you know how to draw out requirements, qualify fit early, and separate real needs from noise
  • • A good mix of pre-sales / technical sales experience and comfort operating in an agile, fast-moving environment (joining Slack channels, iterating quickly, engaging in early-stage calls, and qualifying deals from the start)
  • • Solid communication, written and presentation skills, with the range to talk to both a hands-on developer and a CTO in the same day
  • • Ability to work on several projects and activities concurrently
  • • Highly driven, curious, team-oriented, and able to work with a sense of urgency
  • • You've built web applications before, or contributed to existing web applications in a meaningful way — enough to have real empathy for how developers work
  • • Polished communication and executive presentation skills with the ability to drive a discussion with a broad range of stakeholders (from the web developer to the CTO/CISO)
  • • Relationship building: a proven track record of building deep technical relationships with engineers and technical founders. Experience managing various stakeholder relationships to build consensus on technical solutions/projects
  • • Experience managing technical sales within accounts, including developing champion-style relationships, driving technical wins, and assisting with technical validation
  • • Bachelor's Degree or equivalent in relevant work experience
  • • The role is a 100% remotely based role & requires up to 25% local travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates
  • • The Cloudflare Developer Platform — serverless compute and application development with Workers, Durable Objects, Workers AI, R2, KV, D1, Vectorize, Queues, and Pages. Familiarity with building or architecting applications on a serverless/edge platform is a strong plus
  • • AI/GenAI application patterns — inference at the edge, RAG, vector databases, and how startups are operationalizing AI initiatives
  • • HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), and serverless application development
  • • Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP
  • • Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management
  • • Zero-trust network access (ZTNA & SASE) concepts including identity management and authentication
  • • Cloud computing technologies such as AWS, GCP, Azure and others
  • • Some scripting or programming familiarity with one or more of JavaScript/TypeScript, Python, Golang, BASH — enough to read code, build a demo, and converse with engineers (not to ship production software)
  • • Understanding of, or experience with, regulatory requirements such as FedRAMP, GDPR, PCI DSS, HIPAA, SOC-2, ISO/IEC
  • • You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to technical founders and C-levels
  • • You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions
  • • You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important
  • • You understand how to manage a project, work to deadlines, and prioritize between competing demands
  • • An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome

Benefits

  • Relocation may be offered for the right candidate.
  • The role is a 100% remotely based role.

Company Overview

  • Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.cloudflare.com.

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